the three roles of a Works Council coach

I stopped being a Works Council trainer years ago; my role has gradually changed into that of a coach, coaching Works Councils and collaborative teams. And as a coach, I have three roles.

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For 16 years, I've signed countless logbooks at reception desks (nowadays they're increasingly automated systems by the way). I've also tasted just about every type of coffee (freshly brewed to machine-brewed) that exists in the Netherlands. And I have met and worked with numerous Works Council members and Directors.

What was the common factor in all those conversations with Works Council members? I had three roles. Sometimes I performed just one of the roles, but much more often, it was a combination or all three roles at once. Let me explain which roles they are.

 

1. the role of independent coach

"Finally, someone who visits the Works Council and knows how the Works Council operates. As Works Council members, we can tell you about the operation of the Works Council and our relationship with the management. Because normally we only talk to each other about Works Council issues. We're glad to have you here!"

my role as a coach?
Hearing and listening. And in the meantime, assessing the current state of affairs. But above all: I try not to have an opinion about what is going on. I ask questions to get things clarified; not just for myself, but for the Works Council members. Telling their story to an outsider is different, and it often leads to them answering the questions they have been asking themselves. When I leave, some changes have often already been taking place, without the members realising it at that time.
what is next?
In this independent role, a conversation with the Director can also be helpful. It often helps to know what their view of the situation is, and how they would like to see it improved. As an independent coach, I am not trying to influence the Works Council (or the Director) with my opinion; however, I do ask questions about their roles and responsibilities. I tell them what I see happening, based on my knowledge and experience. I make sure that behaviours and their effects are discussed in an open and non-confrontational manner.