Groups often ask me to guide them in addressing problems and achieving goals. To this end, I've developed a method that consists of three elements: Process, Connection and Communication (PCC).
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Groups often ask me to guide them in addressing problems and achieving goals. To this end, I've developed a method that consists of three elements: Process, Connection and Communication (PCC).
- klik hier voor de Nederlandse versie van deze tekst -
Most people have the habit of going straight for the content when working on an issue. And gradually, we find out that we need to deal with several other things properly before we can deal with the content efficiently.
When coaching a group or person, I will try to make them really look at the processes, connections and communication. This is all about the questions 'why do you do that?' and '(how) can it be done better?' It is all about awareness of habits.
why use a model like PCC?
In my experience, after more than 15 years of coaching people in groups or individually, everyone starts working on the content immediately. Without thinking about the preconditions known as Process/Connection/Communication. They will then often ask each other questions, based on the content, about the process, the connections or (the way of) communication.
But if you turn it around, and make sure the PVC are handled appropriately, you can get to the core of the content much faster, and that part of the meeting needs hardly any coaching.
Process
The process question is the simplest: "Is our process optimal?" This question is relevant for all forms of processes, ranging from the habit of always sitting in the same spot during a meeting to the four process stages of a meeting (preparation, meeting, decision-making, action).
We can start a process in many different ways, but is it a conscious choice? Or are we led by habits or convenience? That is why you should start by asking two process questions, thus ensuring that you work in a targeted and efficient manner. Agree on:
- what do we want to achieve?
- what is the fastest / most efficient / most effective process to achieve that goal?
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